Lesus Innovations Pvt. Ltd. (“We”, “Us”, “Our”, “Company”) is committed to safeguarding the privacy of every individual who accesses and uses our services through our websites, desktop platforms, and mobile applications—collectively referred to as Zapnow, including the Zapnow Driver App (collectively, the “Services”).

This Privacy Policy outlines how we collect, process, store, and use your data and governs your access to and use of the Services. This Policy complies with applicable Indian data protection laws including the Information Technology Act, 2000, and international standards like the General Data Protection Regulation (GDPR).

1. Scope and Acceptance

By accessing or using any part of Zapnow or the Driver App, you acknowledge that you have read, understood, and agreed to this Privacy Policy and any subsequent updates. If you do not agree, please refrain from using our Services.

2. Information We Collect

A. Personal Information

Collected during registration or use of the Services:

• Name / Company Name

• Email address

• Phone number

• Physical address

• Billing information

• Gender and demographic data (if applicable)

• Passwords and secure credentials

B. Driver-Specific Information (Zapnow Driver App)

• Name

• Mobile Number (used for login)

• Assigned Store/Outlet

• Vehicle Details (if provided)

• Profile Photo (optional)

C. Delivery & Usage Data

• Order IDs and timestamps

• Delivery status updates

• Pickup and drop locations

• Real-time GPS location (when app is active)

• Device type, OS version, app version

• App crashes and diagnostics data

• Usage trends and interaction logs

D. Image Data

• Inventory-related images

• Uploaded user documents or delivery proof photos

• Camera images (if permission granted)

3. How We Use Your Information

We use your information to:

• Provide and manage access to the Services

• Authenticate logins

• Facilitate and track deliveries (for drivers)

• Analyze service usage and improve performance

• Send updates, alerts, or order notifications

• Perform internal audits and comply with legal obligations

• Showcase our services to investors or in business portfolios

• Provide customer support and communication

We do not sell or share your personal data for advertising purposes.

4. Image Data Use

• Images are used only for inventory management, delivery verification, profile personalization, or document storage.

• Stored securely and accessible only to authorized personnel.

• Users can opt out by disabling camera access or avoiding image uploads.

5. Data Sharing with Third Parties

Your data may be shared with trusted third parties to operate the Services, such as:

• Payment processors

• Cloud service providers

• Communication and support platforms

• Analytics and diagnostic tool providers

We also integrate third-party APIs and services. By using our Services, you acknowledge that third-party platforms may access certain data as per their own privacy policies. We encourage you to read those policies independently.

6. Data Retention

We retain personal data:

• For as long as your account is active

• For up to 10 years post-termination to comply with legal and business obligations

• Non-identifiable data may be retained for analytics indefinitely

7. Data Security

We implement industry-standard security measures, including:

• Encrypted data transmission

• Firewalls and secure servers

• Access control mechanisms

• Periodic security audits

Despite best efforts, no online system is 100% secure. We recommend protecting your credentials and reporting suspicious activity.

8. Your Rights (As a Data Subject)

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request Erasure (in specific legal situations)

• Restrict Processing

• Object to processing (e.g., for marketing)

• Data Portability

• Withdraw Consent anytime by contacting us at legal@zapnow.in

We will process all requests in accordance with GDPR and applicable Indian laws.

9. Driver App Specific Terms

• Location Access: Used only when app is active for route tracking.

• Camera Access: For capturing delivery proof (optional).

• Phone State: For session continuity.

• Data Deletion Request: Submit at this form for full removal within 7 business days.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

11. Cookies and Analytics

We use temporary and permanent cookies for:

• User authentication

• Usage trend tracking

• Preference storage

This includes standard browser data, IP addresses, timestamps, and session logs.

12. Transfer of Data Across Borders

We may transfer your data to jurisdictions outside India. We ensure compliance through:

• Adequacy decisions

• Standard contractual clauses

• Binding corporate rules

13. Third-Party Links

Our apps may contain links to third-party websites or services. We are not responsible for the privacy practices of such sites. Please read their policies before engaging.

14. Updates, Modifications, and Deletion

You can update, modify, or delete your personal data from the Zapnow account dashboard. For account deletion, email legal@zapnow.in. Retention may be required as per legal obligations or business requirements.

15. Changes to This Privacy Policy

We may revise this Policy from time to time. Updates will be posted at this same URL and reflected within the app. Continued use implies acceptance of changes.

16. Governing Law

This Privacy Policy shall be governed by the laws of India. Courts located in Faridabad, Haryana shall have exclusive jurisdiction over any disputes arising from this Policy.

17. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights:

📧 Email: support@zapnow.app
📧 Data Protection Queries: legal@zapnow.in
🌐 Website: https://zapnow.app